Client Results & Reviews
Our goal in sharing these results and customer reviews is to display how we design specific approaches to achieve the goals. Every business, including the business owner, people, history, and goals for the future is as unique as human DNA. We don’t prescribe to a “one-size-fits-all” approach. We design our solutions to provide you the most efficient and effective results. That is what Flow is all about.
Construction Industry | Ultimate Goal: Transition to Family or Sell Within Six Months
The Approach:
Business Valuation and Assessment: We evaluated the value of the business then identified and prioritized the challenges that held back the company from both effectively thriving and being able to sell the company.
Vision and Goals: We captured all the personal and business goals the owner wanted to achieve that would provide him the greatest satisfaction so he could retire knowing that his family would be taken care of, and he could be financially established to retire and enjoy life.
1-on-1 Coaching: This client needed some relief and new perspective from the many competing needs that the family and employees had shared. This client was trying to make everyone else happy and was personally suffering as a result.
Business Advisory: We tackled the many challenges of the business including cashflow, accounts-receivables, and employee results. The first item we tackled was restructuring the business debt and holding the sales team accountable for finalizing projects and presenting the invoice.
The Results:
“You did some great work with our succession planning for us. I appreciate the work you did with me as it helped propel a deeper dig into the structure of the company what to do with refining it for the future and finding a way to work with the debt we had. Our work together has been a blessing to be able to come to the decision we did, it eliminated any idea of selling to private equity, or having to continue fighting daily through this economic challenge most small businesses like ours are struggling through. I can see the light coming on at the end of the tunnel that we are going to be in great shape this year. As we are now in transition to the new family ownership it feels terrific to be almost retired. I am now doing things that are fun, free, and wild!“ ~ S.T - A Business Owner of a $5M+ Privately-Owned Company
Financial Services Industry | Ultimate Goal: Implement a New Vision and Strategy
The Approach:
Business Assessment: We evaluated the value of the business then identified and prioritized the challenges that held back the company from both effectively thriving and being able to sell the company.
Vision and Goals: We created a compelling vision for the future by articulating what the organization wanted to accomplish by acting as if it had already happened. This vision was created and shared amongst the leadership team and with the entire company.
Strategy Management: With the vision and goals in mind, we created a strategy and plan that was reviewed and adjusted quarterly. We leveraged the best practices that Hall of Fame companies have used to ensure the success. The strategy was cascaded down to every department and every employee.
Training: We trained everyone on how to think and operate like a business owner, how to make effective decisions, how to lead by example, and more.
The Results:
“I cannot recommend Kim highly enough. She does what she says, doesn’t let things fall through the cracks, and is amazingly competent at any number of things. I have watched her manage projects, drive strategy initiatives, create frameworks for managing an entire business, and equip an entire executive team with the tools they needed to run the business. her intellect and work ethic are top notch.” ~ M.N. - an Executive Leader
“It is a pleasure to endorse Kim. She is a natural leader who quickly instills trust and establishes credibility by digging deep, understanding the facts, and decisively acting with integrity, objectivity, and a big picture perspective. Kim is seemingly tireless in her pursuit of positive outcomes, grasping all perspectives of a problem or issue, and driving to resolution. She is innovative, bringing creativity and fresh thinking to all aspects of her work. It was an honor working with Kim and I would consider myself fortunate to have the opportunity to do so again.” ~ J.J. - an Executive Leader
“She is truly dedicated to the success of the team that she leads. Her ability to listen and take swift action to alleviate any obstacles standing between her team and their success is a great example of servant leadership. Under Kim's leadership, we have learned a lot about how to increase the value of project management to an organization and how a project management office can be built in a fashion that makes it an effective catalyst for helping the organization to achieve it's strategic objectives. Kimberle was a tremendous asset on a very difficult project and provided outstanding coaching on how best to deliver results as a project manager.” ~ S.B - an Executive Leader
“Kim is passionate about ensuring teams have clarity around goals, process, and timelines. I was able to see her engage at all levels in the organization, from vison facilitation in leadership meetings to writing customer stories and acceptance criteria for sprints. She is willing to roll up her sleeves to help the team get what they need and understands what it takes to keep large initiatives on track.” ~ M.K. - Technology Business Owner
Women in Leadership | Ultimate Goal: Improve Leadership in the Organization
The Approach:
Group Training & Coaching: Our focus was to improve communication skills in industries where women struggle to effectively speak up and be heard while ensure they don’t take a passive or martyr position. There is a fine balance between aggressive, assertive and passive.
The Results:
“Kim was a great moderator. She made sure to include everyone in the discussion and asked open-ended questions to help keep everyone engaged and present. I really enjoyed how she facilitated the course, using key topics and asking thought-provoking questions. I would take another course with her without hesitation.” ~ D.D. an HR Executive
“Kim is such a great and professional trainer! She helped me a lot with the course I took with her.” ~ A.G. a Technology Leader
“I had the pleasure of taking Kim's Communication class for six weeks. It was highly productive and insightful. She taught us all the strategies on how to connect with people better and make long lasting contacts. The book she chose for us to read was very interesting too! I would strongly recommend Kim's classes for anyone who is looking into getting some pointers with regards to developing leadership skills and good communication technique. I am glad I enrolled in her class!” ~ S.J. a Technology Leader
“Our training was focused on the book "Everyone Communicates - Few Connect". The small group class was perfect as we were able to get to know each other better, be vulnerable and open. The goal was to be able to identify ways in which we can better improve our connections with people both personally and professionally. Kim is very passionate about helping people better themselves and it showed in her voice and her direction. Kim guided us through the book wonderfully while making sure to pull out important nuggets. I personally gained some valuable insight to things I can do to improve my connections with others. I look forward to working with Kim on future training opportunities. I gladly recommend her.” ~ B.M. a Technology Leader in Sales
Marketing Industry | Ultimate Goal: Sell Personal % of Ownership
The Approach:
Business Assessment: We evaluated the business then identified the challenges that held back the owner and the company from being able to sell the entire company or the owner’s %.
Vision and Goals: We captured all the personal and business goals the owner wanted to achieve.
Business Advisory: We tackled the many challenges, and we identified a number of possible solutions to move forward with.
The Results:
“…Kimberle far exceeded my expectations. That is not because my expectations were low. Rather, I anticipated the conversation to be merely tactical in nature, not at all as intimate and personal as it was. Kimberle’s agility, nimbleness, flexibility, and responsiveness added much value to our conversations and allowed the dialogue to flow freely and naturally. Her interpersonal skills and level of empathy are off the chart. I recommend Kimberle for anyone who is looking to improve skills, gain personal insights, grow and develop personally and/or professionally, become a better leader, etc. I highly recommend Kimberle because she is the real deal.“ ~ T.R - A business owner of a $1M+ Privately-Owned Company
Social Services Industry | Ultimate Goal: Improve Team Results
The Approach:
Individual Assessments: We evaluated the business then identified the challenges that held back the owner and the company from being able to sell the entire company or the owner’s %.
Training: We provided communication and leadership workshops to ingrain the concepts quickly.
The Results:
“Kim Seale has made a difference in the training we provide for new supervisors. We participated in her leadership training that included the DiSC profile and Team Assessments. Ms. Seale’s debrief was thoughtful, valuable, and perceptive as she led the group through their own profiles and where their newfound knowledge would assist them in improved communications with their teams and their own supervisor. I believe the three-pronged approach of behavior profile, team assessment, and emotional intelligence quotient bring a deeper understanding of communication and leadership to our staff. I want to bring Ms. Seal’s expertise to our entire staff.“ ~ C.B. - The Chief Executive of the Largest Social Services Organization for Children in the U.S.
After obtaining this quote, we went on further to training the entire organization and then on to all the Child Social Service organizations across the entire state of Indiana. These organizations are a part of the Indiana Supreme Court.
Legal Industry | Ultimate Goal: Improve accountability and performance.
The Approach:
Business Valuation and Assessment: We evaluated the value of the business then identified and prioritized the challenges that held back the company from both effectively thriving and being able to sell the company.
Vision and Goals: We captured all the personal and business goals the owner wanted to achieve that would provide him the greatest satisfaction so he could retire knowing that his family would be taken care of, and he could be financially established to retire and enjoy life.
Peer Advisory: This business owner was in the growth stages of their business with the fortunate opportunity of having too much work for the capacity of her team. Being able to work with peers in different industries, with different challenges and successes, allowed her to learn from others’ successes and mistakes while being able to contribute to helping her peers’ success.
1-on-1 Coaching: This client needed individualized coaching and accountability that was better served in a 1-on-1 environment. This privacy helped us get to the root cause of specific issues that was holding the client back from achieving their goals.
The Results:
“If you are looking for a business coach who will hold you accountable and tell you the things that you need to hear (as opposed to want to hear) or have not heard before, call Kim. Kim is structured and consistent. She helps me sit down and focus on long-term goals and breaking them down into the smaller steps with creating reasonable timelines. I used to be good at this, I thought. It seems the older I get, the more responsibilities I have, or the more big things that I try to accomplish, the more I shift towards being reactive and feel less control. Having Kim and a board of peers to discuss issues and goals resets me back to being proactive and empowered. It also gets me out of my echo chamber. Kim brings questions and answers that I had not previously considered on my own... the difficult ones. Every great performer has a trainer. I know that I am a work in progress and investing in myself always brings the highest rate of return. I trust Kim to wrangle me and focus my vision. I highly recommend Kim and a Peer Advisory Board for any high performer that who understands that we can always improve.“ ~ C.G. - A Business Owner of a Privately-Owned Law Practice
Energy Industry | Ultimate Goal: Improve personal and professional and performance.
The Approach:
Performance and Skills Assessment: We evaluated the value of the business then identified and prioritized the challenges that held back the company from both effectively thriving and being able to sell the company.
1-on-1 Coaching: This client needed individualized coaching and accountability that was better served in a 1-on-1 environment that would allow for transparency of thought and freedom judgment with the ability to display real feelings that normally would cause anxiety, stress, frustration, depression and even anger.
The Results:
“I have had the privilege of considering Kim Seale my mentor, coach, and friend for over two years. Kim finds personal and professional fulfillment in helping others break down their walls and realize their full potential. She challenges my assumptions – about others and about myself. I’ve left our discussions both convicted and encouraged. As a result, I have grown both personally and professionally more in the last two years than throughout the rest of my career.
She is invested in helping me succeed, and her enthusiasm plays out in big and small ways. It could be simple but thoughtful things such as sending along a certain article related to a particularly tough topic we’ve worked through, sharing ideas for development, texting words of encouragement mid-week to check in, and recommending networking opportunities to make lasting connections. These are just a few of the many little touches that communicate even when we are not sitting down focused on me, she is always thinking about ways she can pour into me. It’s also the deep and meaningful things, like sitting down and talking through highly personal, sensitive topics and digging into how they are playing out in so many ways in my life, and are ultimately holding me back. This work takes mutual trust, and Kim invests the time in building that trust.
Kim is here to help build up leaders. She is not here to simply make you feel better or to do the work for you, and working with her does not let you take the easy path forward. She doesn’t let you walk through it alone, though. If you’re looking to be lifted up, driven, inspired, and encouraged, to challenge your perceptions of your own potential, I can’t recommend Kim highly enough. “ ~ H.C. - a Not-for-Profit - Energy Industry Leader
Kim is an inspirational leader whose DNA is about making businesses and people better. She has the innate ability to quickly size up organizational challenges, identify root causes, design or improve processes, and then align the hearts and minds of others to implement those processes. She is a leader who knows how to build and leverage strategic measures to drive and sustain change. Kim is also a great coach and advisor. She is particularly adept at providing feedback. Strong Business Leader!” ~ M.B. a Not-for-Profit - Energy Industry Executive
Construction Industry | Ultimate Goal: Grow and Prepare Family & Team For Owner’s Retirement
The Approach:
Vision and Goals: We captured all the personal and business goals the owner wanted to achieve that would provide him the greatest satisfaction so he could retire knowing that both his family and employees would be able to manage the company and each person be in a better financial position.
Team Assessment: We performed a performance assessment to determine how the employee works best in their strengths and what areas there were for improvement.
1-on-1 Coaching: For each of the key managers we performed one-on-one results coaching to improve areas where they needed help both from their perspective and the owner’s perspective. In addition, one of the first challenges was to turn-around an employee that was “behaving badly.” The difficult part was losing the employee because of the work they performed. The work was critical to the entire organization, but their behavior was worse. We had 6 weeks to turn around the employee or they would be fired.
Business Advisory: We tackled the many challenges of the business including cashflow, accounts-receivables, and employee results. The first item we tackled was restructuring the business debt and holding the sales team accountable for finalizing projects and presenting the invoice.
The Results:
One of the first challenges was to turn-around a key employee that was “behaving badly.” The difficult part was losing the employee would have a significant impact gaining new customers, new work and ultimately revenue. This employee’s work was critical for the entire organization’s success, but their behavior was worse and was not worth the impact. We had 6 weeks to turn around the employee or they would be fired. Result: Through the Team Assessment and 1-on-1 coaching with both the employee and the owner (separately), the employee is still gainfully employed, the owner is very happy, and the other employees have seen a dramatic improvement in the behavior.
More results are coming soon. We want to share the most relevant points after the performance review process is rolled out. However, from one of our 1-on-1 coaching sessions, we can share this:
“I feel so confident in being able to manage my employees, you have literally changed my life!” ~ E.A. a Key Leader and Manager in a $10M+ Privately-Owned Company